Hak Maskapai Atas Keterlambatan Penerbangan dan Perlindungan Penumpang Akibat Masalah Teknis Dalam Pesawat
Kata Kunci:
flight delay, technical issues, airline rights, consumer protection, aviation law.Abstrak
Flight delays caused by technical issues are a common occurrence in the aviation industry and have significant legal implications for both airlines and passengers. This paper examines the rights of airlines in managing delays due to technical disruptions, as well as the legal protection mechanisms available to passengers who suffer losses. Based on national regulations such as Law No. 1 of 2009 on Aviation, Law No. 8 of 1999 on Consumer Protection, and Ministry of Transportation Regulation No. 89 of 2015, airlines are granted rights to delay, substitute, or reroute flights in the interest of safety, and to adjust compensation in cases of extraordinary circumstances. On the other hand, passengers retain their rights to transparent information, compensation, and legal recourse when services do not meet the agreed standards. This study highlights the need for a balanced approach between airline operations and consumer protection, stressing the importance of law enforcement and public awareness to ensure passengers understand and can exercise their rights. A collaborative framework involving strong regulations, effective oversight, and active consumer advocacy institutions is essential for building a fair and accountable aviation system.
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